Acceptable Use Policy

Version Date: December 22, 2025

This Acceptable Use Policy ("Policy") is read together with the licensing agreement ("Agreement") between Mediar, Inc. ("Mediar," "we," "us," or "our") and the customer/partner using or otherwise accessing the Technology or Services ("you"). By using our Services, you agree to comply with this Policy.

Defined Terms

Unless otherwise defined herein, capitalized terms have the meaning attributed to them in the Agreement. For the avoidance of doubt, the terms below are defined as follows:

  • "development" or "design" means the creation of an automation workflow or desktop agent configuration.
  • "production use" refers to running a program in your working environment in accordance with its intended use.
  • "Services" means any and all services, including support services, professional services, cloud services, and related deliverables we provide, either directly or indirectly.
  • "Technology" means any Software component made available by us either on premise or in the cloud (including desktop agents, browser extensions, workflow runners), any derivative works, and all improvements thereof, and any background intellectual property rights.
  • "AI Systems" means technology based on artificial intelligence and machine learning integrated within or used with our Technology.

Section I. Rules for Use of the Technology

(a) License Compliance

  • You will not use production purpose Technology with non-production purpose Technology, unless expressly allowed by us.
  • You must use the Technology in accordance with the Licensing Policy and must not exceed the number of allocated licenses, credits, or other usage limitations.
  • You must not circumvent any technological protection measures set by Mediar to control access to the Technology.

(b) Technology Restrictions

  • You must not use the Technology to inspect or analyze for benchmarking or comparison purposes without prior written consent.
  • You must not use the Technology to design, modify, or create derivative works or programs that perform similar functions.
  • You must not use the Technology to acquire technical specifications or gain competitive advantage.
  • You must not use the Technology to misappropriate or infringe any rights or violate any laws or contracts.
  • You must not perform any type of security testing, including penetration testing, on the Technology without authorization.

(c) Reverse Engineering

  • You will not disassemble, decompile, or reverse engineer the Technology or any portion of it.
  • You will not alter, adapt, merge, modify, translate, or develop derivative works of the Technology.
  • Exception: To the extent expressly permitted under applicable law for achieving interoperability, provided you first request necessary information from Mediar with at least 90 days advance written notice.

(d) Intellectual Property

  • You must not remove, alter, modify, or appropriate any proprietary markings included in the Technology.
  • You must not resell, sublicense, assign, transfer, rent, lease, lend, or otherwise distribute your rights acquired under the Agreement.

(e) Prohibited Uses

  • You must not use the Technology for any purposes prohibited by US, EU, or other applicable law, including export control laws.
  • You must not use the Technology in connection with systems where failure could threaten safety of human life, cause severe physical harm, or environmental damage (including nuclear, avionics, life support, or other life-critical applications).
  • The Technology is not fault-tolerant and is not designed for high-risk use.

(f) Data Protection

  • You will back up and validate data from all systems that may be accessed during use of the Technology.
  • You must comply with all terms and conditions required by third-party providers.
  • You must obtain and maintain all authorizations and consents required to use personal data.

(g) Service Bureau Restriction

  • You must not use the Technology to operate in a service bureau, managed service, or commercial hosting services environment unless expressly approved by Mediar in writing.

Section II. Requirements for Services

When Mediar provides you any Services, you agree to the following requirements:

(a) Data Responsibility

  • You will back up and validate data from all systems accessed during provision of Services.
  • Mediar assumes no liability for data loss or corruption.

(b) Service Scope

  • You will not rely on Mediar providing installations, deployment assistance, or incident resolution for unpaid Technology or Services.
  • You will ensure you have all necessary rights to any third-party products you request Mediar to integrate.

(c) Deliverables

  • You will use deliverables provided as part of professional services only in conjunction with the Technology.
  • You must not mix deliverables with non-production purpose Technology unless expressly allowed.

Section III. AI Systems Usage Principles

If you use AI Systems with or within Mediar's Technology, you must observe:

(a) Human Rights and Respect

  • Show respect to persons and human rights when using AI Systems.
  • Consider practical and emotional factors in AI System deployment.

(b) Data Quality and Bias

  • Use good quality, high volume, and unbiased data.
  • Observe rules for personal data use in AI System design and creation.

(c) Transparency and Documentation

  • Apply privacy by design principles demonstrably.
  • Provide documentation explaining how the AI System works to affected users.
  • Define outcomes and be transparent about limitations.

(d) Human Oversight

  • Include human arbiters in automated decision-making processes where required.
  • Keep detailed records of design processes and decision-making.

Section IV. Specific License Types and Conditions

(a) Non-Production Licenses

  • Limited to non-production use (evaluation, training, development).
  • Must not be used for commercial purposes or in production environments.
  • Use only "dummy data" with no personal data, protected health data, or sensitive authentication data.

(b) Trial Licenses

  • May be used in production environments at your own risk.
  • Standard support may be provided at Mediar's discretion.
  • Subject to time limitations specified in the trial agreement.

(c) Enterprise Licenses

  • Full production use according to subscription terms.
  • Must not exceed allocated credits or usage limits.
  • Subject to renewal requirements and payment terms.

Section V. Account Management and Activity Requirements

(a) Account Inactivity

  • Community accounts: If inactive for more than 90 consecutive days, we may close your account and delete imported data.
  • Trial accounts: If not upgraded by trial end, may be demoted to community edition with data loss for unavailable components.
  • Enterprise accounts: If not renewed within 14 days of expiration, may be demoted to free plan with potential data loss.

(b) Account Basics

  • Account names are provided on a first-registered basis for immediate and active use.
  • Attempts to sell, buy, or solicit payment for account names are prohibited.
  • Company email addresses assume authority to represent and bind that entity.

(c) Security Requirements

  • Keep passwords and login information secured.
  • Monitor and control all activity through your account.
  • Notify matt@mediar.ai or louis@mediar.ai immediately of any suspected unauthorized activity.

(d) Account Removal

We may remove or suspend accounts for:

  • Inactivity (90+ days for free accounts)
  • Breach of Agreement or this Policy
  • Non-payment of fees
  • Suspected infringement or unlawful activity
  • Upon your request

Section VI. Ethical Obligations and Professional Conduct

(a) Professional Standards

  • You will not defame, stalk, harass, or threaten Mediar or other users.
  • You will not use the Technology or Services for immoral purposes.
  • You will not interfere in any political, electoral, or democratic process.

(b) Content Standards

  • Content must be accurate and not misleading.
  • Must not contain defamatory, obscene, offensive, or inflammatory material.
  • Must not promote discrimination or hatred.
  • Must not infringe intellectual property rights.

(c) Security and Malware

  • You must not transmit viruses, trojans, worms, or other malicious code.
  • You must not attempt unauthorized access to systems or networks.
  • You must not probe, scan, or test vulnerabilities without authorization.

Section VII. Enforcement and Consequences

(a) Our Rights

We reserve the right to:

  • Investigate suspected violations of this Policy
  • Remove or disable access to violating content
  • Suspend or terminate access for violations
  • Report illegal activities to law enforcement
  • Cooperate with law enforcement investigations

(b) Consequences of Violation

Violations may result in:

  • Immediate suspension or termination of account
  • Legal action for damages or other relief
  • Disclosure to law enforcement authorities
  • Loss of fees paid with no refund rights

(c) Reporting Violations

To report any violations, security issues, or legal concerns, please contact:

  • Email: matt@mediar.ai or louis@mediar.ai

Section VIII. Policy Updates and Contact

(a) Policy Modifications

We reserve the right to update this Policy at any time. Material changes will be notified through our platform or website. The updated Policy will be effective within 30 days from notification or as specified. Continued use after changes constitutes acceptance.

(b) Contact Information

Mediar, Inc.

945 Market St, Ste 501, Floor 5

San Francisco, CA 94103, United States

Email: matt@mediar.ai or louis@mediar.ai

Website: https://mediar.ai

(c) Governing Terms

This Policy is incorporated by reference into your Agreement with Mediar. In case of conflict, the Agreement prevails unless this Policy explicitly states otherwise.